Our Story

From the beginning, Ryan Swalve and Zach Mefferd set out to provide the best independent insurance agency experience for insureds and their in-house team. From the humble roots of a 700-square-foot office in West Des Moines, IA, Coverage Direct has grown into a leader in insurance technology.

“Coverage” represents the best way to purchase property and casualty insurance – through an independent agent (or broker). Independent agents work directly for their clients, not a big insurance company. By representing a variety of top insurance carriers in the nation, we can provide tailored coverage options for the best possible value. As a bonus, our top-notch services and products are a fraction of the cost your business would pay if you acquired an agency or started an insurance division from scratch.

“Direct” represents our mission to deliver the ideal customer experience. By implementing cutting-edge technology, we can improve operations and efficiencies and offer the kind of experience you’d typically only expect from large national companies. In other words, we’re easy to work with and remarkably affordable. But unlike large agencies, we prioritize genuine, honest, and caring customer service.

Our Pillars

What really sets us apart

What started as a half-joking remark in the early days of our company has built the foundation for our core values. By remembering the small details that often get overlooked, we can provide a level of quality that is leaps and bounds better than the competition.

Be Nice.

Be someone your grandmother would be proud of! We always put our clients first. It’s non-negotiable.

Always Tell the Truth.

Be honest no matter what. We put in the work and don’t take shortcuts, serving our clients to the best of our abilities.

Always Be Available.

We offer a 24/7/365 option. This allows clients to connect with us at any time via phone, email, or text. We know bad things don’t always happen during regular business hours.

Genuinely Care

We’re 100% here to help you and your customers. We have a plan so you can have peace of mind. Our claims concierge service ensures your insurance carrier is held accountable and you have everything you need at all times.

Looking for a career with Coverage Direct? See all of our open opportunities.

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